Welcome to Deals Tough Road Bikes Store – your trusted source for high-performance cycling components. Below you’ll find answers to common questions about our products, delivery, payments and more. Can’t find what you need? Our cycling-experienced support team is always happy to help at [email protected].

Product Questions

What types of road bike components do you specialise in?
We focus on premium performance components including:
  • Road bike frames and complete builds
  • High-performance handlebars (including carbon models)
  • Precision brake systems and levers
  • Performance saddles for endurance and racing
  • Aero road helmets
How are your carbon components protected during shipping?
All fragile components like carbon handlebars receive rigid foam protection and special packaging designed specifically for cycling components. Our warehouse team are cyclists themselves and understand how to protect performance gear.
Do you offer advice on component compatibility?
Absolutely! Our team consists of experienced cyclists who can advise on component matching. Email [email protected] with your current setup and planned upgrades.

Shipping & Delivery

What are my shipping options?
We offer two performance-focused shipping methods:
  1. Standard Shipping (£12.95): Via DHL/FedEx (10-15 business days after dispatch) with full tracking
  2. Free Standard Shipping: For orders over £50 via EMS (15-25 business days after dispatch)
How are complete road bikes shipped?
Our professional bike mechanics partially disassemble frames for safe transit, with protective wrapping on all components. We include detailed reassembly instructions – no specialist tools required.
What if I need my gear urgently for an event?
Contact us immediately at [email protected] about expedited shipping options. While we can’t guarantee last-minute deliveries, we’ll make every effort to meet race deadlines.
Do you ship to my country?
We ship globally except some Asian and remote regions. During checkout, simply enter your address to confirm delivery availability. Our system automatically calculates any applicable customs fees for international orders.

Returns & Warranty

What’s your return policy?
We offer a 15-day return policy from delivery date for unused items in original packaging. Contact our team for return authorization and instructions. Return shipping costs are the customer’s responsibility unless the item is faulty.
What if my component arrives damaged?
Despite our protective packaging, if damage occurs, email photos to [email protected] within 48 hours of delivery. We’ll arrange a replacement or refund and handle any claims with the carrier.
Do components come with manufacturer warranties?
Yes, all components include full manufacturer warranties. We can assist with warranty claims – simply contact us with your proof of purchase and details of the issue.

Payments & Security

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed through secure, encrypted systems.
Is my payment information secure?
Absolutely. We use PCI-compliant payment processing and never store your full payment details on our servers. You can also choose to checkout via PayPal for additional security.
Why was my payment declined?
Common reasons include:
  • Incorrect CVV code
  • Card issuer’s fraud prevention measures
  • International transaction blocks (contact your bank)
  • Billing address mismatch
Try again or use an alternative payment method. For persistent issues, contact your bank or our support team.

Account & Order Management

How do I track my order?
You’ll receive tracking information via email when your order ships. For DHL/FedEx shipments, tracking updates are frequent and detailed. EMS tracking updates may be less frequent until the package reaches your country.
Can I change my order after placing it?
Contact us immediately at [email protected] if you need to modify your order. We process orders quickly (within 1-2 business days), so changes may not always be possible.
Do you offer discounts for bulk orders?
For large orders (typically £500+), contact us before purchasing at [email protected]. We may be able to offer package deals or improved shipping rates for team orders or complete bike builds.

Still Have Questions?

Our cycling-experienced support team understands the gear we sell because we use it ourselves. Email [email protected] for personalized advice on components, builds, or any other cycling questions.

Remember: All our shipping options include full tracking because we know how important it is to know when your performance gear will arrive.