At Deals Tough Road Bikes Store, we approach your satisfaction with the same precision we apply to our premium cycling components. Just as we meticulously package your carbon handlebars and brake systems, we’ve engineered our returns process for maximum convenience and fairness.

Our Returns Promise

We stand behind our road bike components like we stand behind our pedals. If any item doesn’t meet your expectations, you may return it within 15 days of receipt for a refund or exchange.

Key Conditions:

  • Items must be in original, unused condition with all packaging
  • Proof of purchase required (order number or receipt)
  • Some safety items may be non-returnable (see below)
  • Return shipping costs are the customer’s responsibility

Step-by-Step Returns Process

1. Initiate Your Return

Contact our support team within 15 days of delivery at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer refund or exchange
Subject: Return Request – Order #[Your Order Number] Dear Deals Tough Road Bikes Team, I would like to request a return/exchange for my recent order #[Your Order Number]. Item(s) for return: [Product Name(s)] Reason for return: [Please specify] Preferred resolution: [Refund/Exchange for (specify product if exchanging)] Please advise next steps. Best regards, [Your Full Name] [Your Contact Information]

2. Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return Merchandise Authorization (RMA) number
  • Return shipping address
  • Special instructions if applicable

3. Package & Ship Your Return

Securely package the item(s) using the original packaging if possible. Include:

  • Completed return form (we’ll provide this)
  • Copy of your invoice or order confirmation
  • RMA number clearly visible on the package

Ship to our warehouse at:

Deals Tough Road Bikes Returns
69 Crieff Rd
Perth, GB PH5M 4ZC

4. Processing Your Return

Once received, we’ll inspect your return within 3-5 business days and notify you via email about the status.

Refund Information

Approved refunds will be processed within 5 business days after we receive and inspect your return. The refund will be issued to your original payment method:

  • Credit Card/PayPal: 3-10 business days to appear on your statement
  • Original shipping costs: Non-refundable unless return is due to our error

Exchange Information

For exchanges, we’ll ship your replacement item once we receive and process your return. Shipping charges for the replacement item will apply unless the exchange is due to our error.

Non-Returnable Items

For safety reasons, the following items cannot be returned unless defective:

  • Road helmets

These items must be returned in their original, unopened packaging if defective.

International Returns

Customers outside the UK are responsible for:

  • All return shipping costs
  • Any customs duties or import taxes
  • Clearly marking the package as “Returned Goods” to avoid additional charges

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or return at our expense.

Need Help?

Our support team rides with you through every step. Contact us at [email protected] for any return-related questions.

For complex exchanges or technical components like brakes and levers, our cycling experts can provide guidance to ensure you get exactly what you need for your ride.