At Deals Tough Road Bikes Store, we engineer our shipping and returns processes with the same precision we apply to our premium cycling components. Whether you’re upgrading your road bike with our carbon handlebars or selecting the perfect saddle, we ensure every transaction is smooth and reliable.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

Standard Shipping (DHL/FedEx):
– Delivery time: 10-15 business days after dispatch
– Flat rate: £12.95
– Recommended for time-sensitive orders

Free Shipping (EMS):
– Delivery time: 15-25 business days after dispatch
– Free for orders over £50
– Economical option for non-urgent deliveries

Note: Delivery times may vary for international shipments depending on customs processing. We cannot ship to certain Asian regions and remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for secure transactions worldwide.

Returns & Exchanges

We stand behind our road bike components like we stand behind our pedals. If any item doesn’t meet your expectations, our returns process is designed for maximum convenience.

Our Returns Promise

  • 15-day return window from date of receipt
  • Full refund or exchange option
  • Simple 4-step return process

Return Conditions

To qualify for a return or exchange:

  • Items must be in original, unused condition with all packaging
  • Proof of purchase required (order number or receipt)
  • Customer responsible for return shipping costs
  • Road helmets cannot be returned unless defective (must be unopened in original packaging)

Step-by-Step Return Process

1. Initiate Your Return

Contact our support team within 15 days at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer refund or exchange

Sample email template:

Subject: Return Request – Order #[Your Order Number]

Dear Deals Tough Road Bikes Team,

I would like to request a return/exchange for my recent order #[Your Order Number].

Item(s) for return: [Product Name(s)]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for (specify product if exchanging)]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

2. Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return Merchandise Authorization (RMA) number
  • Return shipping address
  • Special instructions if applicable

3. Package & Ship Your Return

Securely package the item(s) using original packaging if possible. Include:

  • Completed return form (we’ll provide this)
  • Copy of your invoice or order confirmation
  • RMA number clearly visible on the package

Ship to:

Deals Tough Road Bikes Returns
69 Crieff Rd
Perth, GB PH5M 4ZC

4. Processing Your Return

Once received, we’ll inspect your return within 3-5 business days and notify you via email about the status.

Refund Information

  • Approved refunds processed within 5 business days after inspection
  • Refund issued to original payment method
  • Credit Card/PayPal: 3-10 business days to appear on your statement
  • Original shipping costs non-refundable unless return is due to our error

Exchange Information

  • Replacement item shipped after we receive and process your return
  • Shipping charges apply for replacement unless exchange is due to our error

Non-Returnable Items

For safety reasons, the following items cannot be returned unless defective:

  • Road helmets (must be unopened in original packaging if defective)

International Returns

Customers outside the UK are responsible for:

  • All return shipping costs
  • Any customs duties or import taxes
  • Clearly marking package as “Returned Goods” to avoid additional charges

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or return at our expense.

Need Help?

Our support team rides with you through every step. Contact us at [email protected] for any shipping or return-related questions.

For complex exchanges or technical components like brakes and levers, our cycling experts can provide guidance to ensure you get exactly what you need for your ride.