Term and Conditions

Last updated: [Insert Date]

1. About Us

Deals Tough Road Bikes Store (“we”, “us”, “our”) is a premium cycling components retailer operating at toughroadbikes.com. Our physical address is 69 Crieff Rd, Perth, GB PH5M 4ZC. We specialize in high-performance road bike components including brakes, handlebars, levers, saddles, and safety equipment.

2. Our Customers

Our products and services are designed for:

• Serious road cycling enthusiasts seeking premium components
• Competitive cyclists upgrading their equipment
• Bike mechanics and workshops sourcing quality parts
• Individuals who value precision engineering in cycling gear

We currently serve customers worldwide except certain Asian regions and remote areas due to shipping restrictions.

3. Website Use

3.1 User Responsibilities

By using our website, you agree to:

• Provide accurate account and order information
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not reproduce, duplicate, or resell our products without permission

3.2 Intellectual Property

All content on toughroadbikes.com, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not use our branding or product designs without express written permission.

4. Products & Services

4.1 Product Descriptions

We take pride in offering:

• Premium road bike components engineered for performance
• Specialized cycling safety equipment
• Precision-crafted mechanical parts

While we strive for accuracy in product descriptions, slight variations may occur. Product images are for illustrative purposes and may not reflect exact colors or finishes.

4.2 Product Availability

All products are subject to availability. If an item becomes unavailable after your order is placed, we will notify you promptly and offer alternatives or a full refund.

5. Ordering & Payment

5.1 Order Process

When you place an order:

• You will receive an order confirmation email
• We process orders within 1-2 business days (excluding weekends/holidays)
• Your order becomes binding when we send shipping confirmation

5.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed securely. We do not store your full payment details on our servers.

5.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices but will honor the price at the time of your order.

6. Shipping & Delivery

6.1 Shipping Options

We offer two shipping methods:

• Standard Shipping (DHL/FedEx): £12.95, delivery in 10-15 business days after dispatch
• Free Shipping (EMS): Free for orders over £50, delivery in 15-25 business days after dispatch

Delivery times are estimates and may vary due to customs processing. We cannot ship to certain Asian regions and remote areas.

6.2 Delivery Responsibilities

Once items are dispatched:

• You will receive tracking information
• You are responsible for providing accurate delivery information
• Risk of loss passes to you upon delivery

7. Returns & Refunds

7.1 Return Policy

We offer a 15-day return window from the date of receipt for most items. To qualify for return:

• Items must be in original, unused condition with all packaging
• Proof of purchase is required
• Customer is responsible for return shipping costs

7.2 Non-Returnable Items

For safety reasons, the following cannot be returned unless defective:

• Road helmets (must be unopened in original packaging if defective)

7.3 Refund Process

Approved refunds will be processed within 5 business days after we receive and inspect your return. Original shipping costs are non-refundable unless the return is due to our error.

8. Warranties & Liability

8.1 Product Warranty

All products come with a manufacturer’s warranty against defects. Please refer to individual product documentation for warranty details.

8.2 Our Liability

Our liability is limited to the purchase price of the product. We are not liable for:

• Consequential or incidental damages
• Improper installation or use of products
• Normal wear and tear

9. Privacy & Data Protection

We handle your personal information in accordance with our Privacy Policy, which forms part of these Terms. We use your data only for order processing and service improvement.

10. Changes to Terms

We may update these Terms periodically. The current version will always be available on our website. Continued use of our site after changes constitutes acceptance.

11. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

For questions about these Terms or any order, contact our support team at [email protected]. For technical components like brakes and levers, our cycling experts are available to provide guidance.